Director of Biopharma Technical Services
Boston, San Diego, and San Francisco Bay Area
Company overview:
We are a leading organization in the genetic and genomic clinical testing industry, dedicated to advancing healthcare through cutting-edge technology and comprehensive testing solutions. Our focus on Next Generation Sequencing (NGS) and bioinformatics has positioned us at the forefront of genetic and genomic advancements. We offer an extensive array of clinical genetic tests, supported by state-of-the-art laboratory facilities and the latest sequencing technologies.
Summary of Position:
The Director of Biopharma Technical Services will lead our technical support team, ensuring the successful implementation, maintenance, and growth of pharmaceutical and biotech partnerships. This role requires a strategic thinker with strong leadership skills and a deep understanding of the pharmaceutical/biotech industry, genomics, and proteomics.
Key Job Elements:
- Lead and oversee technical support, providing guidance to ensure high performance.
- Propose and develop innovative technical solutions and experiments to address client challenges.
- Develop and maintain strong relationships with pharmaceutical and biotech partners, ensuring their technical needs are met.
- Work closely with cross-functional teams, including R&D, engineering, project management, and sales, to ensure alignment and successful project outcomes.
- Effectively communicate complex technical concepts to clients and internal teams, ensuring clear understanding and alignment.
- Develop and implement technical support strategies to enhance partner satisfaction and product performance.
- Provide technical training and support to internal sales teams and partners.
- Prepare and present technical reports and updates to senior management.
- Collaborate with R&D, Project Management, Quality Assurance, and Regulatory Affairs to support partnership initiatives.
- Present capabilities to clients and scope out validation plans according to client specifications.
- Research new methodologies, tests, techniques, and instrumentation, and stay informed on advances in laboratory management.
- Provide expert guidance and support on scientific and technical matters, staying up-to-date with industry trends and advancements.
- Provide technical oversight and assistance to staff for training and troubleshooting.
- Foster a culture of innovation to stay competitive.
- Lead RFP qualification support.
- Assist with client audits.
Qualifications:
- PhD in Life Sciences required.
- Experience in CRO/Pharma required.
- Translational/Biomarker experience preferred.
- Deep knowledge of NGS, spatial, proteomics, and pathology.
- Minimum of 10 years of experience in technical support or a related field within the biotech/pharmaceutical industry.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Knowledge of current trends and advancements in the genomics/proteomics industry.
- Strong understanding of pharmaceutical product development and regulatory requirements.
- Ability to work collaboratively with cross-functional teams and external partners.
